Returns Policy for Paw Pawfection

Last Updated: 30/07/2023

Thank you for shopping at Paw Pawfection. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward returns policy to ensure a smooth and hassle-free experience.

1. **Eligibility for Returns:**
- You may request a return within 30 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Products that are personalized, perishable, or intimate (e.g., pet grooming tools) may not be eligible for returns.

2. **Initiating a Return:**
- To initiate a return, please contact us at info

' or via our contact us form with your order details and reason for the return.
- Our customer support team will review your request and provide you with further instructions.

3. **Return Shipping:**
- If the return is due to our error (e.g., wrong item shipped) Paw Pawfection will cover the return shipping costs.
- If the return is due to reasons other than our error (e.g., change of mind, size/color preference), the customer will be responsible for the return shipping costs.

-Emmi Pet Toothbrushes come with a 2 year manufacturng warranty. Sould your item become faulty some how then please contact use and we can advise you on the process you need to follow to return your item to Emmi pet. 

- We recommend using a trackable shipping method to ensure the safe return of the item.

4. **Refund Process:**
- Once the returned item is received and inspected, we will notify you of the status of your return.
- If the return is approved, a refund will be processed to your original payment method within 5 business days.
- Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

5. **Exchanges:**
- If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above.
- After the return is approved and the item is received, you can place a new order for the desired item on our website.

6. **Damaged or Defective Items:**
- In the rare event that your item arrives damaged or defective, please contact us immediately, providing details and images of the issue.
- We will work with you to resolve the problem promptly and provide a replacement or a refund, as applicable.

7. **Non-Returnable Items:**
- Gift cards and promotional items are non-returnable and non-refundable.
- Returns of personalized, perishable, or intimate items may not be accepted unless there is a manufacturing defect or shipping error.

8. **Contact Us:**
- If you have any questions or concerns about our returns policy, please contact our customer support team at:
- Email: [email protected]

We value your satisfaction and are committed to ensuring a positive shopping experience at Paw Pawfection. Your feedback is essential to us as we continually strive to improve our products and services. Thank you for being a valued customer!